How do I close my account?

Close account

In most situations, single Savings Maximiser, Savings Accelerator and eligible Orange Everyday accounts can be closed quickly using the ING App or within Online Banking.

Orange One accounts can be closed using Online Banking only.

If your account is still active, you can also send account closure request through the Message function in the ING App or Online Banking.

ING App

Login to your ING App and select the relevant account
Tap MANAGE
Select Close this account

Online Banking

Login to Online Banking using your client number (found on the back of your Orange Everyday card, a recent statement or in the ING App) and access code
From the navigation menu, select Manage accounts > Close account
Choose the account you want to close from the dropdown menu and follow the prompts.

When to call

If you can’t close your account online or have any issues closing a joint account, call us on 133 464 so we can process your request. If overseas, please use our free call numbers from selected countries or call +61 2 9028 4077 (charges apply).