Digital card details

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What are digital card details?
What is the difference between a dynamic CVV and the CVV on the back of my physical card?
What transactions should my dynamic CVV not be used for?
Where can I find my digital card details?
How can I use my digital card details for payments?
How can I use my digital card details to set up subscriptions or recurring payments?

What are digital card details?

In the ING App you can find your digital card details for your Orange Everyday or Orange One. Your digital card details include the following info:

your card number
card expiry
dynamic CVV

You can use your digital card details the same way you’d use the card details printed on your physical card to shop online, pay over the phone, pay bills, or set up recurring payments like subscriptions.

What is the difference between a dynamic CVV and the CVV on the back of my physical card?

A dynamic CVV is a digital version of the CVV that’s on the back of your physical card. Unlike the CVV on the back of your physical card which is static, the dynamic CVV regenerates every 6 hours in the ING app. Once a dynamic CVV has expired it cannot be used again to make purchases in conjunction with your ING card details.

What transactions should my dynamic CVV not be used for?

An example of delayed processing may be providing payment details on a physical booking form or a mail order form, which may be processed by the merchant at a later time – likely after the dynamic CVV has expired.

Where can I find my digital card details?

The digital card details of your Orange Everyday or Orange One card can be viewed in the ING App without needing to refer to your physical card. To access your digital card details in the ING App, simply navigate there following one of these ways below:

Login to the ING App
Tap on the left hand side menu
Tap Cards
Select your Orange Everyday or Orange One card from the list
Tap Show card details
Follow the authentication prompts to access your digital card details: A One Time Password (OTP) will be generated and sent to your registered Australian mobile number
Enter the OTP for authentication
Card details such as name, card number, card expiry and dynamic CVV will be displayed

Alternatively, you can find them by navigating from your account page.

From your account:

Login to the ING App and select the relevant account
Tap Manage > Manage card from the list
Tap the Show card details option
A One Time Password (OTP) will be generated and sent to your registered Australian mobile number
Enter the OTP for authentication
Your card details such as name, card number, card expiry and dynamic CVV will be displayed

How can I use my digital card details for payments?

Your digital card details can be used straight from the ING app and entered just how you usually enter your card details to shop online, pay over the phone, pay bills, or set up recurring payments like subscriptions.

Your dynamic CVV should not be used for any transactions where the payment is not processed immediately when your card details and CVV are submitted. This is because the dynamic CVV is only valid for 6 hours from when it is first generated, and may have expired by the time the transaction is processed.

An example of delayed processing may be providing payment details on a physical booking form or a mail order form, which will be processed by the merchant at a later time – likely after the dynamic CVV has expired.

How can I use my digital card details to set up subscriptions or recurring payments?

You can use your digital card details (with your dynamic CVV) to set up subscriptions or recurring payments. Your dynamic CVV is only used at the time of setting up a recurring payment arrangement. It is not required to process any subsequent payments after initial setup. If a payment is declined at a later stage it could be due to various other reasons, such as insufficient funds or card expiry.