How can I view or update my details?

Checking or changing your details

ING App
  1. Login to your ING App
  2. Tap the navigation menu > My profile and select Contact details
  3. Tap EDIT DETAILS and follow the prompts to change details (to change your name or date of birth you’ll need to complete and return our Change of Personal Details Form)

Online Banking

  1. Login to Online Banking using your client number (found on the back of your Orange Everyday card, a recent statement or in the ING App) and access code
  2. From the navigation menu, click My profile > My contact details
  3. Click Edit and follow the prompts to change details (to change your name or date of birth you’ll need to complete and return our Change of Personal Details Form)

Changing your linked bank account 

For Savings Maximiser, Savings Accelerator or Personal Term Deposit accounts:

  1. Login to Online Banking using your client number (found on the back of your Orange Everyday card, a recent statement or in the ING App) and access code
  2. From the navigation menu, click Manage accounts > Linked bank account
  3. Follow the prompts to make your changes

For Business Optimiser, Business Term Deposit and Home Loan accounts:

  1. Login to Online Banking using your client number (found on the back of your Orange Everyday card, a recent statement or in the ING Mobile App) and access code
  2. From the navigation menu, click My profile > Forms
  3. Print out the form relevant to the account you wish to change your linked bank account for

Changing your mobile phone number

If you need to update your mobile number call us on 133 464. If you are overseas, please call +61 2 9028 4077 (call costs apply). Alternatively, visit our Contact Us page to view our free call numbers available from selected countries.

How can I change a Direct Debit for my ING Everyday account?

Easy. And fast! Some organisations will let you to do this online, over the phone or by completing a form.

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