What do I do if my Visa Debit or Credit Card has been lost or stolen?

Lost or stolen card

Hit the fast track! It doesn’t pay to delay if your Orange Everyday or Orange One card has gone walkabout. Here’s what to do when.

Misplaced cards

If you’ve misplaced your ING card, you can pop it on temporary hold with the ING App while you search without the worry of someone else racking up a huge bill.

ING App

To place your ING card on hold using the ING App just:

Login with your Access Code
Select the relevant account
Tap the dropdown arrow next to the account name
Choose Temporarily hold card

To take it off hold, head to the same place in the ING App:

Login with your Access Code
Select the relevant account
Tap the dropdown arrow next to the account name
Choose unhold card

Lost or stolen cards

What happens depends on whether you suspect there have been fraudulent transactions committed with your ING card. Either way, it’s best you put your card on hold using the steps above, so it can’t be used.

If you suspect fraud

Call us straight away on 133 464 so we can put a stop on your card and organise a replacement. If overseas, please use our free call numbers from selected countries or call +61 2 9028 4077 (charges apply).

If you don’t suspect fraud

If your ING card is lost or stolen but you don’t suspect fraud you can easily replace it.

Orange Everyday

You can order an Orange Everyday replacement card using the ING app or online banking.

ING App

To replace your Orange Everyday card using the ING App just:

Login with your Access Code
Select the relevant account
Go to Report lost or stolen card
Confirm if there are any suspicious transactions
Confirm address
Set new card PIN
Complete security codes
Confirm order

Online banking

To replace you Orange Everyday card using Online Banking just:

Login to ing.com.au
Go to Accounts > More > Report lost or stolen card
Select the relevant Orange Everyday account
Select Report lost or stolen card
Confirm if there are any suspicious transactions
Complete security codes
Confirm address
Set new card PIN
Confirm order

Orange One and Smart Home Loan Visa credit cards (NIVA)

To replace a lost or stolen Orange One or NIVA credit card, call us on 133 464 and we’ll arrange a replacement for you. If overseas, please use our free call numbers from selected countries or call +61 2 9028 4077 (charges apply).

Replacement Orange One credit cards take 5-10 business days to arrive while replacement NIVA credit cards take 7-10 business days.