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What if I forget my access code?

Reset access code

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Your Access Code is the 4-digit code that you use to log in to ING and is a security measure to verify your identity and access your account. Don’t remember it anymore? No worries, reset it on the Legacy ING App or through Online Banking.

Currently, you can only reset your access code in the Legacy ING App or via Online Banking. We apologise for the inconvenience. Please note: if you have biometrics enabled in the Legacy ING App, the option to reset your access code will only appear after a failed biometric attempt.

  1. Open the app and tap login
  2. Tap Forgot your access code?

     

  3. Enter your date of birth
  4. Enter your mother’s maiden name and tap NEXT

     

  5. Enter a new access code
  6. Confirm new access code

How you reset your access code using online banking depends on if you’ve registered to receive SMS security codes.

    • If you’ve registered for SMS security codes
      You can reset your access code by clicking Forgotten your access code at the bottom of the login screen and follow the steps.

    • If you haven’t registered for SMS security codes
      Call us on 133 464 so we can reset your access code. If overseas, please use our free call numbers from selected countries or call +61 2 9028 4077 (charges apply).

If you’ve tried 3 times and been locked out, call us on 133 464 so we can reset it for you.
You can reset your access code using the ING App or Online Banking.

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