Additional transaction details
Additional transaction details
Identify card transactions with ease
Ever looked at your transactions and seen a charge you don’t recognise? Often that’s
because payment has been processed under a merchant’s registered business name
(like ABC Pty Ltd) rather than the trading name you might know (like Brand XYZ).
But now all is revealed via the ING app or online banking.
With more transaction details than ever before, we give you more control by making sense of that charge in your account you were unsure about. So before disputing a transaction, it could pay to check the details first so you don’t waste time and effort unnecessarily.
What transaction details can I see?
Depending on the merchant, our transaction records may include any of the following info:
- Merchant registered business name eg. John Smith
- Merchant trading name eg. Gymtime
- Merchant address
- Merchant email
- Merchant website
- Merchant phone number
- ING card used
- Transaction type
- Transaction amount
How to get transaction details
- Login to Online Banking using your client number (found on the back of your ING card, a recent statement or in the ING app) and access code
- Select Orange Everyday or Orange One account
- Select a card transaction from your transaction list to view details.
What’s considered a card transaction?
Card transactions include credit, debit or international transactions whether it’s pending or a settled transaction.
The merchant information is provided by Look Who’s Charging. ING does not guarantee the accuracy or completeness of this information. If you find any mistakes or missing details, please send them a message.
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