Lost or stolen card

To place your ING card on hold:

1. Login to your ING App and select the relevant account
2. Tap MANAGE and select Temporarily hold card
   

   
   

To take your ING card off hold:

1. Login to your ING App and select the relevant account
2. Tap MANAGE and select Unhold card
   

   
   

To place your ING card on hold:

1. Login to Online Banking using your client number (found on the back of your Orange Everyday card, a recent statement or in the ING App) and access code
2. From the navigation menu, select Manage cards > Card settings & activation
   
   
3. Select the Account and in Task, select Place my card on hold
   
   
4. Click Hold and then Confirm

To take your ING card off hold:

1. Login to Online Banking using your client number (found on the back of your Orange Everyday card, a recent statement or in the ING App) and access code
2. From the navigation menu, select Manage cards > Card settings & activation
   
   
3. Select the Account and in Task, select Take card off hold
   
   
4. Click Take off hold and note that you’ll need your mobile phone handy for a security check.
   

1. Login to your ING App and select the relevant account
2. Tap MANAGE and select Report lost or stolen card
3. Confirm if there are any suspicious transactions
4. Confirm address
5. Set new card PIN
6. Complete security codes
7. Confirm order

1. Login to Online Banking using your client number (found on the back of your Orange Everyday card, a recent statement or in the ING App) and access code
2. From the navigation menu, select Manage cards > Card settings & activation
   
   
3. Select the Account and in Task, select Report lost or stolen card
4. Confirm if there are any suspicious transactions
   
5. Complete security codes
6. Confirm address
7. Set new card PIN
8. Confirm order