Frequently asked questions

What are instalments?

Instalments are great for managing larger purchases (such as a TV or flights) without putting a huge dent in your cashflow. You even benefit from a lower interest rate.

  • Use for purchases of $250 and above
  • Terms from three months to seven years
  • Monthly repayment amounts split across the term
  • Automatically included in your monthly autopay repayment
  • Make extra repayments any time using the app
  • Create up to 10 instalments
  • Cancel within the first 24 hours
  • Change the term up to three times if you wish

With Orange One you can pay off your balance each month, set up instalments that you pay off over a set term, or a bit of both. Either way, repayments are made automatically from an eligible ING account of your choice on the payment due date, so you’re in control.


Repay either the amount due (the full amount) or the minimum repayment each month – it’s up to you. Any monthly repayments from instalments you have set up will automatically be added to your autopay preference. Two days before your payment due date, we’ll send you a reminder SMS in case you want to make any adjustments to your autopay preferences.

Additional repayments

You can transfer funds to your Orange One from an eligible ING account at any time using the app or online banking.

You can make additional repayments from an eligible ING account to your Orange One at any time using the app or online banking.

Your Orange One statement will be issued monthly and you have 15 days before the payment due date.

Customer support for Orange One is currently available Monday to Friday 8am – 8pm. For all other questions, contact us on 133 464. Visit for our operating hours.