How do I manage my Scheduled Payment?

Auto transfers (scheduled payments)

It’s easy to set up a scheduled payment from your ING account, it’s just as easy – and fast – to edit or cancel it too using the Legacy ING app or Online Banking.

Legacy ING app

Login to your Legacy ING app and select the relevant account
Select the SCHEDULED tab
Select the payment and tap EDIT
Follow the prompts and tap UPDATE PAYMENT then CONFIRM

Online Banking

Login to Online Banking using your client number (found on the back of your Orange Everyday card, a recent statement or in the ING App) and access code
From the navigation menu, select Transfer & pay > View scheduled payments
Select the relevant amount
Select the payment you want to edit by clicking the arrow at the end of the row
Select Edit and follow the prompts if you want to change the schedule, frequency or amount

Please note, it can take up to 2 business days for the change to take effect. You’re also unable to make changes the same day a scheduled payment is due.