R U OK?

Financial Stress: How to Spot the Signs and Find Support.

Many Australians are feeling the pressure of rising living costs and financial uncertainty. If you’re concerned about a loved one, recognising the signs of financial stress and starting a supportive conversation can make a real difference.

According to ING’s Sense of Us 2026 research, nearly half of Australians (46%) identified financial pressures as one of their biggest sources of stress. Work-related concerns, mortgage repayments, rent and other household expenses can all contribute to financial strain.

How to recognise the signs of financial stress

When someone is struggling financially, the impact can go beyond money. Financial stress can affect how a person feels, behaves and manages day-to-day life.

Emotional signs

Someone experiencing financial stress may:

• Feel anxious or worried more often
• Experience mood swings
• Become more irritable
• Feel overwhelmed or helpless
• Show signs of depression

Physical signs

Financial stress can sometimes show up physically through:

• Headaches
• Muscle tension
• Digestive issues
• Ongoing fatigue or low energy

Behavioural signs

You may notice changes such as:

• Significant changes in spending habits
• Avoiding social activities due to cost concerns
• Withdrawing from family and friends
• Reduced performance at work
• Avoiding bills, mail, emails or phone calls because of money worries

Starting a conversation

If you’re worried about someone, a simple check-in can help them feel supported and less alone.

You could start with:

• “A lot of people are feeling the pinch right now. How are things going for you?”
• “You’ve had a lot happening lately. How are you feeling about everything?”
• “I’ve noticed you seem a bit stressed recently. Is there anything on your mind you’d like to talk about?”
• “I missed seeing you the other day and wanted to check in. How have you been?”

Remember to listen without judgement and let them know support is available.

Where to get help

If you or someone you know is experiencing financial stress, there are free and confidential support services available.

How your bank may be able to help

Many banks offer financial hardship assistance to customers facing temporary or ongoing financial challenges. Support options may include:

• Repayment relief by temporarily reducing or pausing repayments
• Loan restructuring to make repayments more manageable
• Fee waivers and tailored payment arrangements

The support available will depend on your individual circumstances and eligibility.

Who can support you

Financial Hardship or Customer Care teams

Many banks have specialist teams trained to help customers experiencing financial difficulty with empathy and practical support.

Customer Advocates

Some financial institutions offer independent customer advocacy services to help ensure fair outcomes for customers experiencing vulnerability.

Financial Counsellors

Accredited financial counsellors can provide free guidance and may be able to speak with your bank on your behalf if needed.