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What if I forget my access code?

Reset access code

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Your Access Code is the 4-digit code that you use to log in to ING and is a security measure to verify your identity and access your account. Don’t remember it anymore? No worries, reset it on the new ING App, Legacy ING App or through Online Banking.

Reset access code can only be accessed during registration, or if you’ve been locked out of the app.

  1. From the ‘Let’s get started’ section of registration, or from account locked, tap Reset access code
  2. Enter your client number and date of birth, and tap Submit
  3. Follow the prompts to enter the SMS security code
    • Note: If you haven’t registered for SMS security codes
      Call us on 133 464 so we can reset your access code. If overseas, please use our free call numbers from selected countries or call +61 2 9028 4077 (charges apply).
  4. Follow the prompts to reset your access code and tap Submit
  5. You can now login with your new access code. If you were registering, head back to the app to complete your registration with your new access code.

Please note: If you have biometrics enabled in the Legacy ING App, the option to reset your access code will only appear after a failed biometric attempt.

  1. Open the app and tap login
  2. Tap Forgot your access code?

     

  3. Enter your date of birth
  4. Enter your mother’s maiden name and tap NEXT

     

  5. Enter a new access code
  6. Confirm new access code

How you reset your access code using online banking depends on if you’ve registered to receive SMS security codes.

    • If you’ve registered for SMS security codes
      You can reset your access code by clicking Forgotten your access code at the bottom of the login screen and follow the steps.

    • If you haven’t registered for SMS security codes
      Call us on 133 464 so we can reset your access code. If overseas, please use our free call numbers from selected countries or call +61 2 9028 4077 (charges apply).

If you’ve tried 3 times and been locked out, call us on 133 464 so we can reset it for you.
You can reset your access code using the ING App or Online Banking.

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