How to Guide

Savings Booster and Orange Everyday up to $400 Offer FAQ

What is the Savings Booster and Orange Everyday up to $400 offer?

For more information about the offer, please click here.

How can I see if the promo code has been added?

We will send you a confirmation email within 7 business days if you’ve entered the code correctly and have never held an ING account, excluding Living Super and ING Insurance (Home & Contents, Car, Motorcycle, Travel and Pet) products, at any point since 1 July 2019 (even if that account is now closed).

If you do not receive this email, it may be because your account is still pending or you have held an account with us previously.

Remember, you will need to meet the monthly bonus criteria to receive your bonus.

How will I know if I’m eligible for this offer?

To be eligible, you must:

• Not have held an ING account, excluding Living Super and ING Insurance products (Home & Contents, Car, Motorcycle, Travel and Pet), at any point since 1 July 2019, even if the account is now closed.
• During the promotion period either:
  • open a new Orange Everyday and Savings Booster at the same time using the promo code
  • open a new Orange Everyday using the promo code, then open a new Savings Booster.
• Meet the monthly bonus criteria for each month in which you want to earn a bonus.

I’ve opened an account using a promo code. When will I receive my bonus?

Each month you meet the monthly bonus criteria, your bonus will be paid into your Savings Booster account within 60 days, although in some cases it may take longer.

Your Savings Booster account must be active and not restricted when the payment is made. If you hold more than one such Savings Booster account, the payment will be made into the account with the highest balance – which may be a jointly held account.

I have a promo code. Where can I enter it?

Enter the promo code in the ‘Promo code’ section when applying for your new Orange Everyday account and Savings Booster account if applying at the same time.

If you apply for your new Orange Everyday and Savings Booster separately, you only need to enter the promo code when opening your Orange Everyday account.

Just be sure you use the same personal details so we can match both accounts.

Am I eligible for the Savings Booster Welcome rate?

• You’ll receive the variable Welcome rate on your first Savings Booster if you (and any other joint account holder) have never held a personal savings account with ING before. The Welcome rate applies for the first 4 months on balances up to $500,000.
• Personal savings accounts includes Savings Booster, Savings Maximiser, Savings Accelerator and Personal Term Deposit
• For full eligibility criteria and the latest Savings Booster interest rates, check out https://www.ing.com.au/rates-and-fees/savings-interest-rates.html.

What other promotions are running?

ING runs different promotions from time to time and may contact eligible customers about available offers, so please make sure your contact details are up to date.

This offer cannot be used with another promotional offer unless ING expressly says otherwise.

Have I completed everything I need to do?

You can check if you’ve completed most requirements in the ING app or online banking.

• For the $200 Month 1 Bonus, make sure that you:
  • opened both a new Orange Everyday and Savings Booster during the promotion period
  • used the promo code when applying for your Orange Everyday account (We will send you a confirmation email within 7 business days if you’ve entered the code correctly and have never held an ING account, excluding Living Super and ING Insurance (Home & Contents, Car, Motorcycle, Travel and Pet) products, at any point since 1 July 2019 (even if that account is now closed).
  • deposited a total of $1,000 or more from an external source into an Orange Everyday account in your name during the promotion period.
• For the $100 Month 2 Bonus and $100 Month 3 Bonus, check that you’ve:
  • deposited a total of $1,000 or more from an external source into an Orange Everyday account in your name during the relevant month
  • made at least 5 settled (not pending) eligible purchases using your Orange Everyday card during the relevant month.

If you meet the bonus criteria for a month, the applicable bonus will be paid into your Savings Booster account within 60 days, although in some cases it may take longer. Your Savings Booster account must be active and not restricted when the payment is made. If you hold more than one such Savings Booster account, the payment will be made into the account with the highest balance – which may be a jointly held account.

Please note: the offer does not apply if you’ve held an ING account, excluding Living Super and ING Insurance products (Home & Contents, Car, Motorcycle, Travel and Pet), at any point since 1 July 2019, even if the account is now closed.

I didn’t receive my bonus. Why?

You may not have met one or more of the monthly bonus criteria.

You can check if you’ve completed most requirements in the ING app or online banking.

• For the $200 Month 1 Bonus, make sure that you:
  • opened both a new Orange Everyday and Savings Booster during the promotion period
  • used the promo code when applying for your Orange Everyday account (We will send you a confirmation email within 7 business days if you’ve entered the code correctly and have never held an ING account, excluding Living Super and ING Insurance (Home & Contents, Car, Motorcycle, Travel and Pet) products, at any point since 1 July 2019 (even if that account is now closed).
  • deposited a total of $1,000 or more from an external source into an Orange Everyday account in your name during the promotion period.
• For the $100 Month 2 Bonus and $100 Month 3 Bonus, check that you:
  • deposited a total of $1,000 or more from an external source into an Orange Everyday account in your name during the relevant month
  • made at least 5 settled (not pending) eligible purchases using your Orange Everyday card during the relevant month.

If you met all of the bonus criteria for a month, please allow up to 60 days for the bonus to be paid into your Savings Booster account, although in some cases it may take longer. Your Savings Booster account must be active and not restricted when the payment is made. If you hold more than one such Savings Booster account, the payment will be made into the account with the highest balance – which may be a jointly held account.

Please note: the offer does not apply if you’ve held an ING account, excluding Living Super and ING Insurance (Home & Contents, Car, Motorcycle, Travel and Pet) products, at any point since 1 July 2019, even if the account is now closed.

I completed 5 card transactions but not all are settled. Can I still receive my bonus?

For the Month 2 and Month 3 bonuses, at least 5 card purchases must be settled (not pending) by the end of the relevant month.

Purchases that are still pending will not count towards the requirement.

Eligible card purchases include in-store purchases, online purchases, regular card payments, payWave, Apple Pay and Google Pay transactions made using an Orange Everyday card.

I want to open an account in joint names. What do I need to do?

Before you can open a Savings Booster joint account, you need have an Orange Everyday account in the same joint names.

So here’s what to do:

• First, open a new Orange Everyday joint account using the promo code.
• Next, open a new Savings Booster joint account in the same names.
• Then, complete the monthly bonus criteria.

Please note:

• You only need to enter the promo code when opening your Orange Everyday.
• If your bonus is paid into a joint account, you can only receive each monthly bonus once.