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A fresh new way to bank.

Say hello to the new ING app

Right now, the app supports Orange Everyday, Savings Maximiser and Savings Accelerator accounts. If your friends or family use additional products to these, they’ll need to wait a little longer before joining in.

App StoreGoogle Play

Additional security features

Instant notifications, a newly added mobile pin, and even more security features on the way.

Easier navigation

Find what you need faster with transaction filtering and (soon!) an improved search bar, all packaged in a sleek new look.

Get new features first

Be the first to try out exciting new features as they come to the new ING app.

The important things stay the same

Your login details, account numbers, recurring payments, saved payees and address book will all carry over – so your banking continues smoothly. (Just a heads-up: your old account nicknames won’t come across, but it’s quick and easy to set them up again.)

How to get started

Simply download the ING app named ‘Do your thing’ from your device app store and follow the prompts to set up. Always check that the official app developer name is ‘ING Australia’.

App StoreGoogle Play

What you’ll need

Your Client Number and Access Code

Can’t find your details? Find out here.
Forgot your access code? You can do this in the app. Find out here.

Your Apple app store or Play Store log in details

Need help? Click here.

An iOS or Android phone with

iOS 16 or above, or Android 11 or above. Need help? Click here.

Your mobile number on file with ING to receive SMS security codes

Need help? Click here.

Just so you know

The new ING app is built to support your everyday banking — and it’s ready to roll with enhanced protection features. We’re actively working on a few improvements and regular updates are on the way to keep things running smoothly.

  1. Quick view balance will not be available in the new app, however you can set up biometric login to easily access your account.
  2. Running balance will not be available in the new app, however you may check your running balance through the interim statements feature.
  3. We have introduced push notifications! Currently these are available for transactions only. You can manage your push notifications preferences by following the instructions here.
  4. Nicknames of your accounts don’t sync when your register for the new app. This means that you need to rename your accounts once you get started. Find instructions on how to do this here.
  1. Credit card account management
  2. Home loan account management
  3. Insurance account management
  4. Super account account management
  5. My Messages – soon to be ‘Inbox’
  6. Everyday Round Up
  7. Google Pay and Apply Pay registration in the app and your device’s mobile wallet
  8. Chat customer support
  9. PayTo payment option
  10. ‘Look Who’s Charging’ transaction identification
  1. Customers are unable to make BPAY payments when there are special characters in the biller name. You can still use online banking to make any payments.
  2. Some customers using iOS devices are seeing an error on the scheduled payment screen.
  3. Customers using iOS devices are not receiving email receipts when selected on adhoc payments.

Right now, the app supports Orange Everyday, Savings Maximiser and Savings Accelerator accounts.

If your friends or family use products additional to these, they’ll need to wait a little longer before joining in.

Your questions answered

Just as secure as the Legacy ING app. We’ve built the new app with the same strong security foundations you already trust—and we’re continuing to add even more features to help protect you from scams and fraud.

Your safety is our top priority, and we’re always working behind the scenes to stay one step ahead.

To use the new mobile app, your device must be either iOS or Android.

For iOS, your iPhone needs to have iOS 16 or above (check your operating system details in ‘Settings’).

For Android, any device running Android 11 or above is supported (check your operating system details in ‘Settings’ > About Phone > Software Information).

If you are having trouble logging in, please try the following steps:

  1. We are rolling out the new ING App in phases. Double check that you have been invited via email or the Legacy ING App.
  2. Ensure your login details are correct.
  3. Try deleting and reinstalling the app.
  4. If the problem persists and the action is urgent, you can access your account through the Legacy ING App or online banking.

We are introducing a 5-digit PIN to the new ING app to help keep your account even more secure. It is specifically 5 digits to avoid common numbers like postcode or date of birth.

It’s a small change that adds a layer of protection – helping to keep your banking safe.

For quick answers take a look at our how-to guides. Alternatively, visit our Contact Us page for ways to get in touch. Let us know that you need help on the New ING App.

ING staff are unfortunately not able to assist with these details so we have provided links to assist below:

  • To locate or change your Apple ID details click here (you will be taken to an external site for Apple Support)
  • For assistance with Android click here (you will be taken to an external site by Google Account help)

Ensure you have an up-to-date Australian mobile phone number on file with ING. If you need to update your mobile number call us on 133 464. If you are overseas, please call +61 2 9028 4077 (call costs apply). Alternatively, visit our Contact Us page to view our free call numbers available from selected countries.

You’ll need to be registered to receive ING SMS security codes (most customers will have this enabled. If you don’t you can do this in secure banking > ‘My profile’ > ‘Security codes’).