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A fresh new way to bank.

Say hello to the new ING app

Right now, the new app supports most features of all your products.

App StoreGoogle Play

Additional security features

Instant notifications, a newly added mobile pin, and even more security features on the way.

Easier navigation

Find what you need faster with transaction filtering and an improved search bar, all packaged in a sleek new look.

Did you come from our legacy app?

Your login details, account numbers, recurring payments, saved payees and address book will all carry over – so your banking continues smoothly. (Just a heads-up: your old account nicknames won’t come across, but it’s quick and easy to set them up again.)

How to get started

Simply download the ING app named ‘Do your thing’ from your device app store and follow the prompts to set up. Always check that the official app developer name is ‘ING Australia’.

App StoreGoogle Play

What you’ll need

Your Client Number and Access Code

Can’t find your details? Find out here.
Forgot your access code? You can do this in the app. Find out here.

Your Apple app store or Play Store log in details

An iOS or Android phone with

iOS 16 or above, or Android 11 or above. Need help? Click here.

Your mobile number on file with ING to receive SMS security codes

Need help? Click here.

Just so you know

The new ING app is built to support your everyday banking — and it’s ready to roll with new features like Chat and transactions push notifications. We’re actively working on a few improvements and regular updates are on the way to keep things running smoothly. Keep an eye out for new and exciting features, soon to be in your pocket.

  • Introducing push notifications! Currently these are available for transactions only. You can manage your push notifications preferences by following the instructions here.
  • Chat with ING! – My Messages has been great, but instant messages are even better.
  • Quick view balance will not be available in the new app, however you can set up biometric login to quickly and easily access your account.
  • Running balance will not be available in the new app, however you may check your running balance through the interim statements feature.
  • If you’re coming from our legacy app, nicknames of your accounts don’t sync when you register for the new app. You’ll need to rename your accounts once you get started following the instructions here.
  • The new ING app does not support multi profile functionality, meaning users can only login to and view one customer profile per device.

Right now, the new app supports most features of all your products. A few features are not currently available on the new app but are available in Online Banking.

  • Credit Card Instalment plans
  • Setting up an Additional Cardholder
  • Activation of cards for secondary cardholders
  • Enabling ability to make cash advances
  • Payments to Personal Loans
  • Look Who’s Charging transaction information
  • MyMessages – Not all your regular messages have been moved across to Inbox

Your questions answered

If you are having trouble logging in, please try the following steps:

  1. Ensure your login details are correct.
  2. Try deleting and reinstalling the app.
  3. If the problem persists and the action is urgent, you can access your account through online banking.

For quick answers take a look at our how-to guides. You can search FAQs within the app too from the search bar on the dashboard. Or tap ‘More’ and search under ‘Let’s help you find it’.

No, there will be no changes to online banking.

Don’t worry – this doesn’t affect the money in your account in any way. As the new app is built on different technology, there is no integration between account names on the Legacy ING app and the new ING app. You’ll need to update the account names in both apps if you wish to do this.

We’re gradually transitioning customers to the new ING app. While the legacy ING app remains available for some customers, access to certain products through the legacy app is no longer available for others. We encourage you to familiarise yourself with the new ING app so that your mobile banking experience is not affected.

We’d love to hear from you – just head to the feedback section in the app under ‘More’ from the dashboard.

To raise a formal complaint:
Click here for all of the information you need.
Click here to see ING’s Complaints Policy.

We are introducing a 5-digit PIN to the new ING app to help keep your account even more secure. It is specifically 5 digits to avoid common numbers like postcode or date of birth.

It’s a small change that adds a layer of protection – helping to keep your banking safe.

No, the 5-digit mobile PIN is different from the access code. The ING app requires you to set up a 5-digit PIN during registration, which is specific to each device. The access code is still required to log in to online banking and serves as an additional security feature of the new app if you forget your mobile PIN.

If you need to update your mobile number call us on 133 464. If you are overseas, please call +61 2 7242 1974 (call costs apply). Alternatively, visit our Contact Us page to view our free call numbers available from selected countries.

To use the new mobile app, your device must be either iOS or Android.

For iOS, your iPhone needs to have iOS 16 or above (check your operating system details in ‘Settings’).

For Android, any device running Android 11 or above is supported (check your operating system details in ‘Settings’ > About Phone > Software Information).

Yes, saved payees and payment history stay in sync across both apps, so you can switch between them without missing a beat.

The new ING app does not have the My Message functionality but you can chat with our Contact Centre via Chat. You can access it:

  1. Logging into your new ING app
  2. Tapping More > Chat

We’re also working on something even better to receive important messages from ING via Inbox – stay tuned!

You can always visit our Contact Us page for alternative ways to contact us.

Ensure you have an up-to-date Australian mobile phone number on file with ING. If you need to update your mobile number call us on 133 464. If you are overseas, please call +61 2 7242 1974 (call costs apply). Alternatively, visit our Contact Us page to view our free call numbers available from selected countries.

You’ll need to be registered to receive ING SMS security codes (most customers will have this enabled. If you don’t you can do this in secure banking > ‘My profile’ > ‘Security codes’).