How to Guide

What is a Client Number and an Account Number?

 

While we’ll never treat you like a number, your client number and account number are how we can give you fast yet secure access to your ING accounts.

Client number

Your unique client number is a simple way of identifying yourself with ING.

You can easily find your client number from the following:

• Your welcome letter you received when you joined
• The back of your Orange Everyday card
• The top of your ING account statements
• In the ING app:

 

Having your client number and access code handy when you call, helps us to answer your call quicker.

You also need your client number to access Online Banking.

Account number

Your account number is the unique number allocated to each account you hold with us. To see your account numbers simply login to the ING app or Online Banking.