What if I never received my Orange Everyday card or it has been cancelled?

If you never received your Orange Everyday Card or it was cancelled, you can order a new one in the ING app.

Cards usually arrive within 5–10 business days to your address on file. If it’s been longer or your address is incorrect, you can order a new card in the ING app.

ING App

1. Tap “Cards” button on the home screen
2. Tap “Order card” at the bottom of the screen (or “+” if you already have another Orange Everyday card)
3. Tap “Order a debit card” and follow the prompts
4. Select the relevant account
5. Follow the prompts to confirm or update address
6. Set new card PIN
7. Review Summary
8. Complete security step

Your new card details will be available in the ING app once you receive and activate your physical card.