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What if I forget my access code?

Reset access code

Jump to a section

  1. Open the app and tap login
  2. Tap Forgot your access code?


  3. Enter your date of birth
  4. Enter your mother’s maiden name and tap NEXT


  5. Enter a new access code
  6. Confirm new access code

How you reset your access code using online banking depends on if you’ve registered to receive SMS security codes.

    • If you’ve registered for SMS security codes
      You can reset your access code by clicking Forgotten your access code at the bottom of the login screen and follow the steps.

    • If you haven’t registered for SMS security codes
      Call us on 133 464 so we can reset your access code. If overseas, please use our free call numbers from selected countries or call +61 2 7242 1974 (charges apply).

If you’ve tried 3 times and been locked out, call us on 133 464 so we can reset it for you.
You can reset your access code using the ING App or Online Banking.

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