ING Legacy App - How-to guides

Refer a Friend – FAQs.

What is the Refer a Friend campaign?

Refer a Friend is a promotion we run from time to time where we give customers the chance to be rewarded with a cash bonus for referring a new Orange Everyday customer. If a customer is eligible to refer friends, they will be targeted with the offer outlining the necessary steps. Terms and conditions do apply in order for the referring customer and the friend to receive the cash bonus, so please read through the offer carefully.

I have opened an account using a Refer a Friend code, when will I receive my bonus?

Once all the eligibility requirements are met by the friend who has been referred, the bonus will be paid within 30 days, although in some cases this may take longer.

I have received a Refer a Friend offer email – what should I do next?

The invitation should provide clear instructions to follow – customers can always contact us if they have any questions.

I have a promotional code, where can I enter it?

As part of the online application form, there is a section called ‘Promo code’ where you will be able to enter the code you have been given. This is step 6, after the ‘Income and Assets’ page.

How will I know if I am eligible for the Refer a Friend campaign?

Customers who are eligible will be contacted via email to receive a promotional Refer a Friend code. This communication will also detail the steps required in order for you and your friends to receive the bonus.

I referred my Friend, how would I know if they have met eligibility?

To help protect our customers privacy, we are not able to confirm whether your friend has met eligibility requirements.

What if I forget to enter my promotional code?

If the code is not entered during the application, we will not be able to match it with your application and you will not receive the bonus.

What other promotions are running?

ING run different promotions from time to time and we send communications to let our eligible customers know about what is currently on offer. Please ensure your details are kept up to date in order to receive these offers.

Lost my code, how can I find it?

Your Refer a Friend code can be found in the email you received or via SMS. 

How many people have I referred and how would I know they have met eligibility?

Unfortunately, policies around privacy restrict us from providing this type of information to you. If your friend or family have met the eligibility criteria, they will receive an email to advise they will be receiving their bonus within the next 30 days.

When the bonus is paid, the transaction history will show ‘Miscellaneous Credit’ for the bonus amount with either ‘Thank-ING you’ (for the ING customer) or ‘Treat-ING’ (for the referred friend).

Have I completed everything I need to do?

You can check most of this yourself via the ING Legacy app or online banking.

Simply check the following:

• Both an Orange Everyday account and Savings Booster account was opened within the campaign period.
• A deposit of $1,000+ was made into your new Orange Everyday account within any calendar month.
• You have made 5+ settled (not pending) purchases using your new Orange Everyday card within any calendar month.

 

If you have completed all the steps above, we will pop a bonus into both you and your referring friend’s Orange Everyday accounts, within 30 days after your friend(s) has met eligibility, in some cases this may take longer.

The offer does not apply if you:

•  have held either an Orange Everyday account or a Savings Booster account at any point since 1 July 2019 (even if the account is now closed)

I did not receive my payment, why?

You may have missed one or some of the eligibility steps.

If still within the campaign period, then you still have time.

 

You can check most of this yourself via the ING Legacy app or online banking.

Simply check the following:

• Both an Orange Everyday and Savings Booster accounts were opened within the campaign period.
• A deposit of $1,000+ was made into your new Orange Everyday account within any calendar month.
• You have made 5+ settled (not pending) purchases using your new Orange Everyday card within any calendar month.

 

If you have completed all the steps above, we will pop a bonus into both you and your referring friend’s Orange Everyday accounts, up to 30 days after your friend(s) has met all the requirements.

The offer does not apply where you:

•  have held either an Orange Everyday account or a Savings Booster account at any point since 1 July 2019 (even if the account is now closed)

I completed five card transactions, however not all settled. Can I still receive my Refer a Friend bonus?

To be eligible for the Refer a Friend bonus the 5+ card purchases need to be settled (not pending) within any calendar month during the promotional period.

My friend got targeted with a different price point, why?

ING run different promotions / price points from time to time and we send our customers communications to let them know about what is currently on offer.

This may have been the offer you have been targeted with for this round of the Refer a Friend campaign period.

Please ensure your details are kept up to date to receive these offers.

I want to open an account in joint names, what do I need to do?

If you are opening the accounts in joint names, you will need to open an Orange Everyday first, then open the Savings Booster. The promo code can be entered during either application.