What is ‘Know Your Customer’?
Know Your Customer (KYC)
Keen to understand a little more about our policy? Head here. It will also help you out in knowing how to ensure our documents are accepted the first time, for when we need certification.
How can I view or update my details?
If any of your details change, you can easily update them online.
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How do I manage my Scheduled Payment?
It's not only easy to set up a scheduled payment from your ING account, it's just as easy to cancel it too.
What if I forget my access code?
If you havent been locked out, you can reset your access code using the ING app or online banking.
What do I do if my Visa Debit or Credit Card has been lost or stolen?
Hit the fast track! Here's what to do when.
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How can I view or update my details?
Change account details
Checking or changing your details
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- Login to your ING App
- Tap the navigation menu > My profile and select Contact details
- Tap EDIT DETAILS and follow the prompts to change details (to change your name or date of birth you’ll need to complete and return our Change of Personal Details Form)
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- Login to Online Banking using your client number (found on the back of your Orange Everyday card, a recent statement or in the ING App) and access code
- From the navigation menu, click My profile > My contact details
- Click Edit and follow the prompts to change details (to change your name or date of birth you’ll need to complete and return our Change of Personal Details Form)
Changing your linked bank account
For Savings Maximiser, Savings Accelerator or Personal Term Deposit accounts:
- Login to Online Banking using your client number (found on the back of your Orange Everyday card, a recent statement or in the ING App) and access code
- From the navigation menu, click Manage accounts > Linked bank account
- Follow the prompts to make your changes
For Business Optimiser, Business Term Deposit and Home Loan accounts:
- Login to Online Banking using your client number (found on the back of your Orange Everyday card, a recent statement or in the ING Mobile App) and access code
- From the navigation menu, click My profile > Forms
- Print out the form relevant to the account you wish to change your linked bank account for
Changing your mobile phone number
If you need to update your mobile number call us on 133 464. If you are overseas, please call +61 2 9028 4077 (call costs apply). Alternatively, visit our Contact Us page to view our free call numbers available from selected countries.
How can I change a Direct Debit for my ING Everyday account?
Easy. And fast! Some organisations will let you to do this online, over the phone or by completing a form.
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How do I get the highest savings rate?
You could fast track your savings goals sooner, with Savings Maximiser's highest available variable rate.
Using your card internationally
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What if I forget my access code?
Reset access code
- Open the app and tap login
- Tap Forgot your access code?
- Enter your date of birth
- Enter your mother’s maiden name and tap NEXT
- Enter a new access code
- Confirm new access code
How you reset your access code using online banking depends on if you’ve registered to receive SMS security codes.
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- If you’ve registered for SMS security codes
You can reset your access code by clicking Forgotten your access code at the bottom of the login screen and follow the steps.
- If you’ve registered for SMS security codes
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- If you haven’t registered for SMS security codes
Call us on 133 464 so we can reset your access code. If overseas, please use our free call numbers from selected countries or call +61 2 9028 4077 (charges apply).
- If you haven’t registered for SMS security codes
If you’ve tried 3 times and been locked out, call us on 133 464 so we can reset it for you.
You can reset your access code using the ING App or Online Banking.
How can I change a Direct Debit for my ING Everyday account?
Easy. And fast! Some organisations will let you to do this online, over the phone or by completing a form.
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How do I close my account?
In most situations, accounts can be closed quickly using online banking or with the ING app.
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What is a Client Number and an Account Number?
Client Number and Account Number
While we’ll never treat you like a number, your client number and account number are how we can give you fast yet secure access to your ING accounts.
Client number
Your unique client number is a simple way of identifying yourself with ING.
You can easily find your client number from the following:
- Your welcome letter you received when you joined
- The back of your Orange Everyday card
- The top of your ING account statements
- In the ING App:
> My profile
Having your client number and access code handy when you call, helps us to answer your call quicker.
You also need your client number to access online and phone banking.
Account number
Your account number is the unique number allocated to each account you hold with us. To see your account numbers simply login to the ING App or Online Banking.
- Login to Online Banking using your client number (found on the back of your Orange Everyday card, a recent statement or in the ING App) and access code
- Go to My summary
How can I view or update my details?
If any of your details change, you can easily update them online.
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How do I transfer money?
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What are the transfer limits?
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