1. Login to your ING App
2. Tap PAY > BPAY
   

   
   

3. Tap the + and then select someone you’ve paid before from your address book or tap this icon to add a new biller
   
4. Enter your Biller Code and Customer Reference Number. Optional to save to address book and add Nickname for next time. Tap Done
5. Enter the Amount and Description I’ll see (optional)
   
6. Choose when you would like to make your payment from the following options – Pay now, Pay later or Recurring payment
7. Tap PAY
   
8. Review the payment details are correct on the confirmation page and tap CONFIRM
   

Pro Tip: If it’s a regular ongoing bill you can choose recurring when making the payment and put your BPAY payments on autopilot. Just tap When? and select Recurring payment. Select the Payment frequency, Start date and Payment schedule and then tap Pay.

1. Login to Online Banking using your client number (found on the back of your Orange Everyday card, a recent statement or in the ING App) and access code
2. Select the account you want to pay from
3. Click Transfer > Pay a bill
   
   
4. Choose one of your existing billers in the To section or click +New biller
   
   
5. Enter your Biller code and Customer ref no. Optional to save to Address book and add Nickname for next time. Click Done
6. Enter the Amount and Description I’ll see (optional)
7. Choose when you would like to make your payment from the following options – Pay now, Pay later or Recurring, then click Transfer
8. Review the payment details are correct and click Confirm (note that you’ll need your mobile phone handy for a security check if it’s a new biller).
   

1. Login to your ING App and tap the navigation menu > Settings
   

   
   

2. Tap Create PayID
   

   
   

3. Read the Before you get started and select agree to the T&Cs, then tap CONTINUE
   

   
   

4. Select your PayID type either from your email address or mobile number – then you’re done!

1. Login to Online Banking using your client number (found on the back of your Orange Everyday card, a recent statement or in the ING App) and access code
2. From the navigation menu, click My profile > PayID details
   
   
3. Select the PayID type either from your email address or mobile number – then you’re done!
   

1. Login to your ING App and select PAY > PAY ANYONE
   

   
   

2. Tap + and your Address Book will pop up, tap > PayID
   

   
   

3. Select the PayID type and enter the details and click VERIFY. The PayID details will pop up to review and tap DONE to confirm. You also have the option to save the details as well in your Address Book.
   
4. Once confirmed, the new PayID account will appear in the TO section. Proceed to follow the prompts to make your payment.
   

1. Login to Online Banking using your client number (found on the back of your Orange Everyday card, a recent statement or in the ING App) and access code
2. Select the account you want to pay from
3. Click Transfer > Pay anyone
   
4. Select +New payee > PayID
   
   
5. Select the PayID type and enter the details and click Verify
   
6. Review the PayID details under New Payee and click Done to confirm. You also have the option to save the details as well in your Address book.
   
7. Once confirmed, the new PayID account will appear in the ‘To’ section. Proceed to follow the prompts to make your payment.

1. Login to your ING App and select the account you wish to transfer from
2. Tap PAY > TRANSFER
   

    

3. Select which ING account you want to transfer FROM and TO
   

    

4. Enter the Amount and Description I’ll see (optional)
   
5. If you select When? – you can choose from the three options Pay now, Pay later and Recurring payment
6. Tap TRANSFER and review that the details are correct and then tap CONFIRM and you’re done!
   

1. Login to Online Banking using your client number (found on the back of your Orange Everyday card, a recent statement or in the ING App) and access code
2. Select the account you wish to transfer from
   
3. Click Transfer > Transfer funds
   
4. Select which ING account you want to transfer From and To
   
5. Enter the Amount and Description I’ll see (optional)
   
6. Select When you would like to make your payment? (‘Pay now’ is automatically defaulted if you don’t select)
7. Click Transfer and review that the details are correct and then select Confirm and you’re done!
   

1. Login to your ING App and select the account you want to transfer from
2. Tap PAY > PAY ANYONE
   

    

3. Tap the + and your Address Book will pop up. If you need to add a new account tap , and select either ‘Bank account’ or ‘PayID’, then enter the details of the account you wish to transfer to.
4. Enter the Amount, Description and reference (both optional) and tap PAY
   

   
   

5. Review the payment details are correct on the Confirm page and tap CONFIRM and the confirmation details will appear.
   

1. Login to Online Banking using your client number (found on the back of your Orange Everyday card, a recent statement or in the ING App) and access code
2. From the navigation menu, click Transfer & pay > Pay anyone
3. Either select an account you want to pay To from your address book or click + New payee if it’s not there, then enter the details of the account you wish to transfer to.
   
4. Enter the Amount, Description & Reference (both optional), then select When would you like to make your payment? and click Payment
   
   
5. Review the payment details are correct on the ‘View and confirm your payment’ page
   
6. Click Confirm and the confirmation details will appear.
   

Tip: For people you pay regularly, add their account details to your Address Book to make the process even quicker next time.

1. Login to your ING App and select the Loan Account
2. Tap the SCHEDULED tab
   
3. Tap MANAGE > EDIT DIRECT DEBIT to select the direct debit you want to change
   
4. Make changes and once done, tap SUBMIT
   
   
5. Review changes and tap CONTINUE
   
   
6. Then tap CONFIRM
   
   

Note: your new amount must be higher than your minimum repayment amount.

1. Login to Online Banking using your client number (found on the back of your Orange Everyday card, a recent statement or in the ING App) and access code

Don’t remember your Access Code? You can reset it online at the login stage of Online Banking or, if you already have the app, on your phone.

If you don’t have the ING App or access to Online Banking, you can get assistance with this requirement over the phone.

2. Select the Loan Account
3. Click the dropdown menu under Pending and scheduled payments
   
   
4. Click on the arrow to the right and select Edit
5. Follow the prompts, then click Save changes
6. Review changes and click Confirm

Note: your new amount must be higher than your minimum repayment amount.

1. Login to Online Banking using your client number (found on the back of your Orange Everyday card, a recent statement or in the ING App) and access code
2. Select the Loan Account
3. Click the dropdown menu under Pending and scheduled payments
   
   
4. Click on the arrow icon on the right and select Edit
5. Follow the prompts, then click Save changes
6. Review changes and click Confirm

Coming soon

1. Login to your ING App and select your account
2. Tap MANAGE
   
3. Select Activate card from card menu
   
4. Enter the last 4 digits of your card number and tap ACTIVATE CARD.
   

1. Login to Online Banking using your client number (found on the back of your Orange Everyday card, a recent statement or in the ING App) and access code
2. From the navigation menu, click Manage cards > Card settings & activation
   
   
3. Select Task > Activate card
   
   
4. Enter the last 4 digits of your card number.

1. Login to your ING App and select your account
2. Tap MANAGE
   

   
   

3. Select Change Card PIN under the CARD section
   
4. Follow the prompts to updating your pin.
   

1. Login to Online Banking using your client number (found on the back of your Orange Everyday card, a recent statement or in the ING App) and access code
2. From the navigation menu click Manage cards > Card settings and activation
3. Select which account the card is for and Task > Change card PIN
   
4. Click Next
   
   
5. Follow the prompts to changing your pin
   
6. Note that you’ll need your mobile phone handy for a security check.