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My account details
What is ‘Know Your Customer’?
Keen to understand a little more about our policy? Head here. It will …
How can I view or update my details?
If any of your details change, you can easily update them online.
What if I forget my access code?
If you havent been locked out, you can reset your access code using the ING app or online banking.
What is a Client Number and an Account Number?
Your client number and account number are how we can give you fast yet secure access your ING accounts.
My banking
Set up notifications
What are notifications? Notifications help you stay across activity on your accounts. You can …
How can I make cardless transactions?
Orange Everyday Apple Pay ING App You can also add your card from the …
How do I transfer money?
Transferring money between your ING accounts Transferring money from ING to another financial institution …
Using your card internationally
Can I use my card overseas? Yes, you can use your Orange Everyday or …
Managing Home Loan repayments
Change repayment amount Change direct debit account details & change date of billing cycle …
How do I activate my card?
No signature required There’s no need to sign your new Orange Everyday card. …
Refer a Friend – FAQs
What is the Refer a Friend campaign? Refer a Friend is a promotion we …
What are the transfer limits?
Payment Limit VISA Debit Card Purchase Limit (Including Apple Pay) $50,000 per day per …
When will my transaction go through?
How long the money will take to reach its destination depends on the type …
Fixed Rate Home Loan Expiry
How do I find out the expiry date of my Fixed Rate Home Loan? …
What happens when my ING card is expiring?
Your ING card is only valid during the period stated on the card and …
How do I view my statements online?
You can access your statements using your ING App or Online Banking. ING App …
How do I set up Everyday Round Up?
1. Set it up ING Everyday Round Up requires an Orange Everyday account for …
How to change my Pay Anyone daily limit?
You can change it up or down – fast – either on the go using the ING app or from your desktop with online banking.
What do I do if my Visa Debit or Credit Card has been lost or stolen?
Hit the fast track! Here’s what to do when.
How do I manage my Scheduled Payment?
It’s not only easy to set up a scheduled payment from your ING account, it’s just as easy to cancel it too.
What if I dispute a transaction on my Visa Debit or Credit Card?
If you dispute a transaction on your Orange Everyday or Orange One, here’s how to go about getting a quick resolution.
(Account Setup) Get more from your Orange Everyday
Easy. Here’s some tips and tricks on getting the most from your Orange Everyday account.
How can I change a Direct Debit for my ING Everyday account?
Easy. And fast! Some organisations will let you to do this online, over the phone or by completing a form.
How do I close my account?
In most situations, accounts can be closed quickly using online banking or with the ING app.
How do I get the highest savings rate?
You could fast track your savings goals sooner, with Savings Maximiser’s highest available variable rate.
Didn’t find what you were looking for?
Head to our extensive FAQs